Privacy Statement

This statement explains how GemCareStaffing handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It covers this website, people who apply to work with us, our staff, and the people our staff care for.

We only collect what we reasonably need. Depending on how you deal with us, this may include:

• Applicants and staff: your name and contact details, work preferences, availability, experience, qualifications, resume and other documents, referee details, AHPRA registration details, and the status of checks such as National Police, Working With Children and NDIS Worker Screening Checks. Once you work with us, we also collect what we need to employ and pay you, such as tax, superannuation and bank details.
• Sensitive information: such as police check results, and health information like immunisation status where a role or the law requires it. We only collect sensitive information with your consent, or where the law requires or allows it.
• People our staff care for: health and other information needed to provide safe care.
• Enquiries: your name, contact details and message.
• Website visits: technical details, such as your IP address and browser type, that our website hosting records to keep the site secure and working.

Some information about current and former employees is an “employee record”, which the Privacy Act treats differently. We still keep it secure and confidential.

We collect most information directly from you: through this website, by email, by phone or at interview. With your consent, we may also collect it from your referees, previous employers, screening and verification bodies (such as AHPRA’s public register and police check providers) and the service providers we work with. Information about people our staff care for may also come from their representatives, their service provider or other health professionals involved in their care.

If you give us someone else’s details, such as a referee’s, please let them know.

We use personal information to:

• assess your application and suitability for roles
• check your registration, qualifications and screening checks
• offer you shifts and placements, and manage your employment, including pay
• provide safe, coordinated care
• meet our legal obligations, including under aged care, NDIS, work health and safety, tax and employment laws
• answer enquiries, and improve our services and this website.

We only use it for these purposes, a related purpose you would reasonably expect, or as the law allows. If you don’t give us the information we ask for, we may not be able to consider your application or respond to your enquiry.

We only send job alerts or other updates if you have agreed to receive them, and you can opt out at any time.

We only share personal information where it is needed, with:

• the service providers where you are placed to work, who need to confirm your credentials
• your referees, and screening and verification bodies
• health professionals and service providers involved in a person's care
• our professional advisers and insurers
• businesses that provide our IT, email and website services
• government agencies and regulators, such as the Aged Care Quality and Safety Commission and the NDIS Quality and Safeguards Commission, where the law requires or allows it.

We never sell personal information.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. Access is limited to people who need it for their work. We keep information only for as long as we need it or the law requires, then securely destroy or de-identify it.

No way of sending or storing information online is completely secure. If you have concerns about sending documents through this website, please email us first.

If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

This website does not use analytics or advertising cookies, and it does not track you across other websites.

The virtual receptionist answers questions within your browser. What you type is not sent to us or stored, so please don’t use it to share personal or health information.

Links to other websites are not covered by this statement.

We don’t use computer programs to make decisions about you. A member of our team reviews every application.

You can ask us general questions without giving your name, or by using a different name. To apply for a role or work with us, we need to know who you are.